我是一名新生，由于COVID-19疫情的缘故，我想推迟入学可以吗？ 是的，您可以向昆士兰国际教育处（EQI）申请推迟入学。因为COVID-19疫情是令人同情和迫不得已的情况。查找有关在您抵达澳洲之前(即您的课程开始之前)推迟入学的信息，请参阅EQI官方网站相关网页Enrolment tab（注册选项）下的“Enrolment - Subclass 500 (schools) visa procedure（注册-500类别（学校）签证流程）”。 Request to defer commencement form (PDF, 232KB)（推迟入学申请表）
我是一名在读生，我可以休学并立即回国吗？ 是的，您可以以COVID-19疫情相关理由向EQI申请休学。因为COVID-19疫情属于令人同情和迫不得已的情况。如果您因为COVID-19疫情相关的原因不能来校上学，EQI将确保您的缺席不会影响您的出勤率表现。 可允许的休学时长将取决于您的课程要求(Entry and course requirement standards)和您的年龄。各年级可允许的最长休学时间如下：
· 12年级-最多10周 · 11年级-最多10周 · 10年级-最多20周 · 学前至9年级-最多20周 · 高中预备课程-最多10周
申请请参阅： Suspension of enrolment - Subclass 500 (schools) visa procedure (PDF, 777KB)
Temporary suspension request form (PDF, 220KB) （休学申请表）
如果我因为COVID-19疫情而休学、退学或推迟入学，我能获得退款吗？ 是的，我们认为“因COVID-19疫情而使学业受到影响”是令人同情和迫不得已的，我们将根据每个学生的具体情况进行考量。EQI将会退还预付费用，可能会扣除管理费和寄宿家庭安置费，因为学校此前已经为您安排了寄宿家庭。如果您选择推迟入学而非退学，EQI或将把预付费用转存为未来的学费。 如果您决定退学或休学，可以申请退款。您可以在Standard terms and conditions（标准条款和条件）中找到我们的退款政策。 退款金额将取决于退款政策的相关规定。 Refund request form (PDF, 405KB)（退款申请表)
COVID-19疫情相关的医疗费用是否由EQI选择的的海外学生保险提供商承担？ 这要看具体情况。首先，您的海外学生医疗保险必须在安联（Allianz）购买。无论索赔的严重程度如何，安联都会根据保单的内容对每一个赔付申请进行及时评估。 就承保范围而言——海外学生健康保险与联邦医疗保险体系保持一致——也就是说，如果学生去看全科医生，根据政策就医费用涵盖在保险之内(MBS费用100%报销)。同样，如果一名学生因疑似COVID-19疫情症状去医院急诊科就诊(或后来确诊)，治疗费用或可涵盖在保险范围内，因为这符合紧急情况下就医的保险条件(MBS费用100%报销)。 保险条款会规定限制、例外及适用条件。请注意，对于先前已存在的疾病，可能需要度过等待期才能享受保险。学生应阅读安联官方网站上的常见问题答疑部分和/或直接联系安联。
我的课程已结束，但由于旅行限制或国际航班有限不能回国怎么办？ 如果您的航班延误或取消，请通知您的学校协调员和代理。下班后、周末或学校假期期间咨询，请拨打1800 QSTUDY(+61 1800 778 839)。这是我们为在昆士兰政府公立学校学习的国际学生、寄宿家庭、家长和代理提供的免费支持电话服务。 任何情况下，EQI都将竭力与您的学校协作以持续提供监护，并确保您的住宿和教育需求得到满足。您可能需要就您的签证截止日期相关问题与澳大利亚内政事务部联系。
Frequently asked questions COVID-19 Frequently asked questions for students and agents, Subclass 500 (schools) visa
I am a commencing student and would like to defer my studies due to the COVID-19 virus? Yes, you can defer your studies with EQI. The COVID-19 virus is considered both a compassionate and compelling circumstance. For information regarding deferring your enrolment prior to arrival (commencement of your course) please see Enrolment - Subclass 500 (schools) visa procedure under the Enrolment tab.
I am a continuing student. Can I suspend my enrolment and return home immediately? Yes, you can suspend your studies with EQI for reasons related to the COVID-19 virus. This is considered both a compassionate and compelling circumstance. This means if you cannot attend school for reasons related to the COVID-19 virus EQI will ensure that your inability to attend school will not impact your attendance requirements. The duration approved will depend on the course you are registered for as defined in the Entry and course requirement standards and your age. No extensions to the following duration for suspensions of enrolment will be provided. · Year 12 – maximum of ten weeks only · Year 11 – maximum of ten weeks only · Year 10 - maximum of twenty weeks only · Year prep to year 9 - maximum of twenty weeks only · High School Preparation – maximum of ten weeks only
Any suspension beyond this will require a new Confirmation of Enrolment and you may be required to repeat an academic year. Students that are onshore can request a suspension of enrolment that will be considered case by case. Note, under current Australian travel restrictions, offshore international students cannot enter the country. To apply: Suspension of enrolment - Subclass 500 (schools) visa procedure (PDF, 777KB)
Temporary suspension request form (PDF, 220KB)
Will I be entitled to a refund if I suspend, withdraw or defer my enrolment because of COVID-19 virus? Yes, we consider the COVID-19 situation both a compassionate and compelling circumstance and your refund will be considered on a case by case situation. EQI will apply a refund of prepaid fees. This may be less our administration fee and the homestay placement fees remitted to school staff for actions already taken to arrange your homestay. As an option, EQI may re-allocate prepaid fees to future enrolments if parents choose to defer their child’s commencement rather than withdraw. If you make the decision to withdraw or suspend your enrolment a refund is available. You will find our Refund Policy outlined in the Standard terms and conditions.
The amount of your refund depends on the circumstances set out in the Refund policy. Refund request form (PDF, 405KB) Will COVID-19 health related expenses be covered by EQI’s preferred Overseas Student Health Provider? It depends. You must have a policy with Allianz in the first instance. Allianz assesses each claim regardless of severity and it is always reviewed at the time of claim and in line with the policy wording. In terms of cover for this condition — OSHC is closely aligned to the Medicare system — therefore if a student was to visit a GP for medical treatment then this would be covered as part of the policy (100% of the MBS Fee). Similarly, if a student was to visit a hospital's emergency department with a suspected (or subsequently confirmed) case of COVID-19 then coverage would likely be confirmed for this treatment as it was sought under an emergency situation (100% of the MBS Fee). Limits, exclusions and terms and conditions apply. Please note that waiting periods may apply for treatment for pre-existing conditions. Students should read Allianz’s FAQ section of their website and/or contact Allianz directly.
My course is finished but I cannot return home due to travel restrictions /due to limited international flights? In the event that your flight is delayed or cancelled you should notify your school coordinator and agent. If you require advice after hours, weekends or during the school holidays you can call 1800 QSTUDY (+61 1800 778 839). This is our free support phone service for international students studying in state schools in Queensland, homestay providers, parents and agents. In any case EQI will work with your school to maintain welfare and ensure your accommodation and educational needs are being met. You may need to contact the Department of Home Affairs regarding your visa end date.
I am a non-resident. Will I commence my program in Term 2, 2020? The Australian Government has imposed current restrictions to all foreign nationals (excluding permanent residents of Australia). Currently, you will not be allowed to enter Australia from 20 March 2020 9:00pm AEDT. You will need to defer your studies to another academic term or withdraw.
If travel restrictions are lifted can I start my enrolment midterm? EQI may review your request on a case by case basis depending on the program you were entering. In most cases EQI would suggest pushing your enrolment back to the following term.